Cancellation policy

Order Confirmation When you place an order with Phoebe&Me, you will receive an email confirmation with your order details. Please review this carefully and contact us immediately if there are any errors.

Payment We accept all major credit cards and payment methods available through Shopify. Payment is processed at the time of purchase. All prices are in Australian Dollars (AUD) and include GST where applicable.

Mystery Bundles Our mystery makeup and skincare bundles are curated collections featuring well-known brands. Due to the nature of mystery bundles, specific product selection cannot be guaranteed, but we ensure all items are premium quality and suitable for gifting or personal use.

Order Processing Orders are typically processed within 1-3 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

CANCELLATION & REFUND POLICY

Order Cancellation You may cancel your order within 24 hours of purchase by contacting us at [your email]. Once an order has been processed and shipped, it cannot be cancelled but may be eligible for return under our refund policy.

Returns & Refunds We want you to love your Phoebe&Me purchase. If you're not completely satisfied, you may return unopened items within 30 days of delivery for a full refund.

Return Conditions:

  • Items must be unopened, unused, and in original packaging
  • Due to health and hygiene regulations, opened beauty and skincare products cannot be returned unless faulty
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

How to Return:

  1. Contact us at [your email] within 30 days of delivery
  2. Include your order number and reason for return
  3. Ship items to: [Your Return Address]
  4. Refunds will be processed within 5-7 business days of receiving your return

Faulty or Incorrect Items If you receive a faulty or incorrect item, please contact us within 14 days of delivery. We will arrange a replacement or full refund, including return shipping costs.

Contact Us For any questions about your purchase, cancellation, or returns, please contact us at [your email]. We aim to respond within 24-48 hours.